A dental X-ray machine is a device used in dentistry to capture images of a patient’s teeth, gums, and other oral structures. These machines use X-rays to create detailed images that can help dentists diagnose dental problems and plan treatments.

Dental X-ray machines typically consist of a control panel, an X-ray tube, and a flexible arm that holds the X-ray sensor or film. The control panel allows the operator to adjust the settings of the X-ray machine, such as the duration and intensity of the X-ray exposure. The X-ray tube emits the X-rays, which pass through the patient’s mouth and are captured by the sensor or film.

Dental X-ray machines are available in several different types, including intra oral, panoramic, and cone-beam computed tomography (CBCT) machines. Intraoral X-ray machines capture images of individual teeth or small sections of the mouth, while panoramic machines capture images of the entire mouth in a single image. CBCT machines are used to capture detailed 3D images of the teeth, jaws, and surrounding structures.

X-ray Servicing

Care Quality Commission (CQC) guidelines stipulate that an annual dental X-ray service is required, which typically includes a mechanical and electrical check, followed by certification that confirms the equipment as safe and effective.

In the UK, annual servicing and the certification for X-ray equipment is performed by authorised organisations to ensure that the equipment meets safety and performance standards. In addition, critical examinations must be undertaken based on specific guidelines.

Critical Examination

Separate to servicing, and following Ionising Radiation Medical Exposure Regulations (IRMER) and Ionising Radiations Regulations (IRR17), a critical exam must be undertaken under the following schedule:

·       Wall mounted intra oral X-ray units and OPG units with or without CEPH software – at least once every 3 years, or any time a major component is changed, or the machine is relocated.

·       Handheld intra oral devices – once a year.

·       CBCT units – once a year or any time a major component is changed. The annual check can be extended to once every 3 years if practices carry out their own quality assurance checks.

Certification

The certification process is designed to ensure that dental X-ray equipment is safe to use and produces accurate, high-quality images. The steps involved in certification for dental X-ray equipment include:

·      Pre-inspection: A Hague Dental certified engineer will assess the equipment and the location in which it will be used to ensure that it meets all of the necessary safety and performance standards.

·     Testing: The X-ray equipment is subjected to a range of tests to ensure that it is functioning properly, producing accurate images, and meeting all of the relevant safety standards.

·       Evaluation and Certification: The engineer will evaluate the results of the tests and determine whether the X-ray equipment meets the necessary standards for certification. If the X-ray equipment passes the evaluation, Hague Dental will issue a certificate of compliance, which indicates that the equipment has been certified as safe and effective.

·     Annual Service: Hague Dental engineers can perform the annual service to ensure that the X-ray equipment continues to meet the necessary standards, and the equipment may need to be re-certified at regular intervals. 

It is important to have dental X-ray equipment serviced and certified by an authorised organisation to ensure that it is safe and effective. This helps to protect patients, healthcare workers, and others who may be exposed to X-rays, and helps to ensure that accurate, high-quality images are produced.

Hague Dental Engineers are qualified and experienced to repair, service and validate a full range of equipment to support your practice and to keep you up and running. Whether you need an emergency repair, an engineer to install a new piece of equipment, or its time for your annual service, we’d be delighted to help.

Supporting surgeries and clinics in Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, Derbyshire, Dorset, Essex, Gloucestershire, Greater Manchester, Hampshire, Hertfordshire, Kent, Lancashire, Leicestershire, Lincolnshire, London, Middlesex, Norfolk, Northamptonshire, Nottinghamshire, Oxfordshire, Rutland, Shropshire, South Yorkshire, Suffolk, Surrey, Sussex, Warwickshire, West Midlands, West Yorkshire, Wiltshire, and Worcestershire.

Our difference

Experienced and Certified

You can trust in the experience and expertise of our engineering team as every member is required to attend all the necessary training courses available from the world-leading manufacturers of the products we supply, as well as updating and refreshing their knowledge whenever appropriate.

Our team are authorised dealers and offer maintenance, service, and repairs to the following manufacturers: A-dec, Acteon, Belmont, Bien Air, Cattani, Durr, EnvisionTEC, Fedesa, MGF, NSK, Planmeca, Vatech and W&H.

Efficiency and Minimal Downtime

When our engineering team visits your practice to support your dental equipment, they understand the value of your time. Their expertise means everything is done efficiently and with minimal downtime, allowing you to focus on what you do best – helping patients.

Whether for your annual service, installation of equipment, or a dental equipment repair, our team ensure that the work is completed at a time that's convenient for you and your team.

Team Icon

Award-Winning Customer Service Team

Our engineering team is backed up by our office support team who are on hand to provide you with personal service. This includes our parts and warehouse teams working in the background to ensure we have the right stock of parts, and on occasions when 'special' parts are required coordinating with manufacturers.

Having been voted the BDIA's 'Customer Service Provider of the Year' for the last 5 years out of 7, and the 2021 'Service & Repair Team of the Year' you can rest assured that you will be well looked after.

Understanding Legislation

The experience of our team and our in-house dental knowledge ensures that we will deliver a fully compliant practice that adheres to those all-important legal and regulatory requirements, such as HTM 01-05 and CQC.

Our techincal team are regularly attending courses to advise us on the most recent requirements in regard to dental equipment. They work with you to ensure your practice is running to 'best practice' as much as is physically possible.

Flexible Payment Options

Our team works with you to offer a choice of payment options for your repairs and annual servicing as well as working with finance partners sometimes to spread the cost.

Service and maintenance contracts are also available, with a comprehensive annual maintenance contract - which allows you to control and account for all maintenance costs on a long-term, fixed basis.

Read the words of a few of our engineering clients

Ryan Howorko

Ryan Howorko

Dental Engineering

Smita Mehra

Smita Mehra

Squat Practice Development

Dileepan Sivakumaran

Dileepan Sivakumaran

Dental Engineering

Dipen Patel

Dipen Patel

Dental Reception Design & Refurbishment

Neel Jaiswal

Neel Jaiswal

Squat Practice Development

Noor Al-Jumaily

Noor Al-Jumaily

Dental Reception Design & Refurbishment

Adam Thorne

Adam Thorne

Dental Practice Relocation

Meet the Senior Engineering & Customer Service Team

We have a well established engineering team, that is supported by some incredibly experienced customer service advisors. They come together to support you and find solutions to any diagnostic, service, or installation query that you might have, offering the best personal service. We always aim to keep your downtime to a minimum, finding and resolving any issues that you might have as quickly  as possible. Rest assured that whenever there might be a problem that is more complicated, we will be on hand until the end to ensure it is resolved as efficiently as possible, communicating with you every step of the way.

Lee Hemsley

Lee Hemsley

Engineering Manager & BCAS Specialist

Artur Silva

Artur Silva

Head of Digital and Senior Engineer

Jose

Jose Taveres

Senior Engineer and Trainer

Ivan Strazicic

Senior Engineer