What we consider

Our Dental Engineering Solutions cover a full range of services to support practices and to keep them up and running efficiently and effectively.

Over the last 25 years, we have developed our range of services and produces to provide you with unbiased knowledge and equipment from world-leading manufacturers. Being independent we can support and supply what we know is the best quality, to suit your needs.

Many of our clients have used us for over 20 years. We are trusted with keys and can perform repairs in the early hours to avoid costly downtime. Our multi-award-winning-team still strive to provide a support team that is focused on simple objectives.

Whether the required service is to change a fuse or to service a dental department for a Primary Care Trust we treat the task at hand professionally.

We believe that a blend of general qualities such as friendliness, communication, reliability, flexibility and punctuality should be paired with technical support (from trained and skilled staff), short lead times and access to the right products at the right price.

Lee Hemsley
Engineering Manager

Our difference

Experience and Certified

You can trust in the experience and expertise of our engineering team, with every member attending all necessary training courses available from the world leading manufacturers of the products we supply, as well as updating and refreshing their knowledge whenever appropriate.

Our team are authorised dealers and offer maintenance, service and repairs the following manufacturers: A-dec, Acteon, Belmont, Bien Air, Cattani, Durr, EnvisionTEC, Fedesa, MGF, NSK, Planmeca, Vatech.

Efficiency and Minimal Downtime

When our engineering team visits your practice to support your dental equipment, they understand the value of your time. Their expertise means everything is done efficiently and with minimal downtime, allowing you to focus on what you do best – helping patients.

Whether for your annual service, installation of equipment or a dental equipment repair our team ensure that the work is completed at a convenient time for your and your team.

Award-Winning Customer Service Team

Our engineering team is backed up by our office team who are on hand to provide you with that personal service. This includes our parts and warehouse teams working in the background to ensure we have the right stock of parts, and in occasions when 'special' parts are required coordinating with manufacturers.

Our dedicated individuals will be on hand to hopefully relieve some of your stress; and for you to trust that you are in safe hands. 

Understanding Legislation

The experience of our team and our in-house dental knowledge ensures that we will deliver a fully compliant practice that adheres to those all-important legal and regulatory requirements, such as HTM 01-05 and CQC.

Our techincal team are regularly attending courses to advise us on the most recent requirements in regard to dental equipment. They work with you to ensure your practice is running to 'best practice' as much as is physically possible.

Flexible Payment Options

Over the years we have seen and understand the increase in costs on practices, to ensure the running of any practice.

Our team work with you to offer a choice of payment options for your repairs and annual servicing. Working with finance partners sometimes to spread the cost.

Service and maintentance contracts are available, with a comprehensive annual maintenance contract, you can control and account for all maintenance costs on a long-term, fixed basis.

Emergency Repairs

Need a repair on your dental equipment fast?

When something goes wrong in your practice, our team is ready to help immediately. One of our customer service team will be at the other end of the phone, or video chat if you prefer, to discuss the problem and to assess the extent of the issue.

If it is an emergency, we will make arrangements for an engineer to talk you through the problem remotely (sometimes saving you costly callout); and /or to visit your practice at a time that is convenient for you.

We strive to ensure your repair is upon this first callout. We are proud to offer a 95% first-time fix rate.

Speak to our Customer Service Team

Equipment Installation

Are you looking for a company to install some dental equipment in your practice?

We take the time to understand your vision and your way of working in detail before we install any equipment. We can either work with you to recommend, supply and the equipment (see our products pages) or just to install.

We then turn that into a reality using our experience in dentistry, ensuring that ergonomics, legislation and timing are considered at every turn.

Our team then work with you until we have a logistical plan that ensures the dental equipment installation runs smoothly.

Contact us to talk about your requirements

Equipment Servicing

Are you confused about what service your dental equipment needs and how often?

Most manufacturers now recommend that you service your equipment annually, this is sometimes called Pre-planned Maintenance (PPM).

When calling into our Customer Service Team they will be able to give you advise on which pieces of equipment need servicing, and of course a detailed breakdown of costs, and what would be included in that service.

Please Note: that all of our services quoted includes the provision of manufacturer approved service kits. Please check when getting competitive quotes that these are being used. Servicing is carried out to perserve the life of your equipment and to ensure reliability.

When our engineering team visits your practice to carry out scheduled servicing, they will deal with all of your equipment in one sitting to minimise disruption and downtime. We even offer this service at the weekend at no extra charge. Advanced booking on this is essential.

We send out reminders about annual servicing requirements up to two months in advance, ensuring our lines of communication support your practice’s needs.

Once our expert engineers have carried out work in your practice, you will receive certificates and usage booklets, either in hard copy or over email, which can be used to demonstrate CQC and other regulatory requirements.

Reqest a callback for a Service Quote

PSI's on Compressors

Have you read that you might need a PSI Inspection on your vessel but not sure what this is and how often it should be completed?

In 2018 BCAS (British Compressed Air Society) instigated changes to its legislation for Dental Compressors. 

At Hague Dental we offer a Pressure Systems’ Compliance Written Scheme and the NEW Pressure System Inspections (PSI’s); in line with the Pressure Systems Safety Regulations for Dental Compressors. The PSI replaces the old PVI (Pressure Vessel Inspection).

When it comes to your annual pressure system inspection, which now needs to be carried out annually, as part of the service, our team of PSI-qualified engineers will do everything required to make sure your compressors and autoclaves receive BCAS certification.

In addition BCAS quotes: “Amongst the provisions of the 19 Regulations there are requirements for a written scheme of examination and consequently an examination in accordance with that written scheme. The equipment to be included shall be all protective devices and every pressure vessel in which a defect may give rise to danger. In addition, those parts of the pipework in which a defect may give rise to danger shall be identified in the scheme.”

Engineers will inspect using a £1000 ultrasonic thickness gauge. to ensure the integrity of your vessel, removing the pressure relief valve and the pressure gauge to test and certify.

Book an Inspection

Parts and Loan Equipment

Are you looking for parts for your current or old equipment?

We have a large facility that houses almost every part you can think of from all of our dental equipment manufacturers; to make sure your practice remains up and running.

Our engineering team carries around £20,000 worth of parts on each van, so there is an excellent chance any fixes can be made on the spot (we have a 95% first time fix rate).  If not, our technicians expertise means that often the problem can be bypassed as a short-term solution while we get the right part in, and we have systems in place to enable us to get hold of non-stocked parts quickly.

We also hold an extensive stock of Loan Equipment including dental suction pumps, compressors, mobile carts and even chairs. These will delivered to you and installed till your replacement becomes available.

Order regualar parts direct by clicking and submitting the form below.

Order a Part

Reports & Insurance

Are you looking for us to write you a report on the condition and value of your current equipment?

On occasion for various reasons we are asked as experts in our field to compile reports for our customers to submit. These may be reports for insurance purposes or for the sale of a dental practice.

Our team would be happy to discuss your specific requirements on something like this and to organise a time to visit the site, whether you are a current or new customer.

Request a Callback

Dental Upholstery

Are you looking for a company to help re-upholster your dental chair or stool?

If you have a rip or a tear in your chair or headrest upholstery, then in line with CQC requirements you will need to replace this. Or in some case, the chair is just looking a little worse for wear.

We offer two solutions:

  1. Upholstery Direct from the Manufacturer

Talk to our team about a price new set or part set that will be from your chair manufacturer. Prices can be higher but can avoid costly dowtime and callouts.

   2. Re-Cover Current Set or Part Set

We hold sets of loan upholstery (note not all old models) so that we can remove your current seat and headrest, to ensure you can carry on practising with very minimal disruption.

We offer a large range of colour and fabric options, to fit in any practice’s décor, including the current ranges from A-dec and Belmont.

Request a Quotation

Meet the Engineering Team

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Paul Churchouse

Technical Director

Lee Hemsley

Engineering Manager & BCAS Specialist

Estelle Clarke

Head of Customer Service

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Artur Silva

Head of Digital and Senior Engineer

Jose

Jose Taveres

Senior Engineer and Trainer

Over the last 10 years we had so many problems with engineers, from unreliability, poor standard of work, over priced and even dishonest. Hands on heart I can say Hague Dental stand out the most than any engineer we've had. They are efficient, extremely thorough and informative, forward thinking, helpful and professional. They may be slightly more expensive, but you pay for what you get. The standard of service you receive from the initial phone call to the engineer attending site is outstanding. These guys are the best around. I wouldn't go anywhere else, I would highly recommend.

Nadine Skipp, Aura Centre for Dental Excellence, Kingston

Our IT systems are under maintenance at present.
We will inform you when normal working practices return.

Please bear with us.

Thank you. From all The Hague team.