Publish date: January 2023
I worked as an associate dentist in a squat practice for several years and in 2021 decided to set up my own squat practice.
Setting up a squat dental practice was definitely a very big step for me. The hardest part for me was getting the information I needed. I found Hague via a Google Search – the information that was on the website was very detailed and answered a lot of the questions that I had.
I engaged with 3 potential service providers including Hague – Chris Lehr (Sales Manager at Hague) was quick to respond to my inquiry. I decided to go with Hague as my most significant concern was finance and although I had a rough budget, I needed more precise information. I asked Chris very direct questions and he was very straightforward, knowledgeable, and thorough, and he didn’t try to push me; there was no pressure on me. He also shared some useful concepts with me. All my questions were answered, and I felt very reassured.
I also visited the Hague Dental showroom near Gatwick 3 x times and that blew my mind.
Selecting a chair package: I considered all the various chair packages from well-known and established brands but opted for A-dec 300 dental chair – I worked at a practice with A-dec chairs for 7 years and the chairs were still in perfect condition after all that time and I witnessed the repair and maintenance process first-hand and that made my decision easier.
Sometimes things go wrong.
My new practice is located on the 1st floor of the building, above another business. During the build, two issues occurred:
Issue 1: During the chair installation it was discovered that the practice flooring was damaged.
Hague’s response: Hague removed the chair package and cabinetry in the surgery and replaced all the flooring throughout the practice without any long delays, and reinstalled the chair package and cabinetry.
Issue 2: A valve connecting the chair to the services failed which led to a water leak that was only discovered several days later – this caused water build-up that leaked through to the floor below, it damaged the fireproofing, and the new floor in the surgery expanded and blocked the door.
Hague’s response: Hague replaced the faulty valve, removed the chair package and cabinetry in the surgery a second time and replaced the flooring in the surgery without any long delays, and reinstalled the chair package and cabinetry.
During both issues, Hague’s project manager Daniel Kerwood and the dental engineers responded rapidly. The response was immediate, and it prevented delays with the project.
”I absolutely recommend Hague. The hard way is not to do everything perfectly, it’s how you manage mistakes. When issues occur, it is obviously unpleasant for everyone, but the way Hague dealt with the issues was just amazing – I have no bad memories. ”