back to case studies

Project Overview

We have worked with Jim and the team, since Kirsty gave me a follow up call from an online price enquiry, I made back in September 2019. Kirsty was so lovely and down to earth, she understood that money was tight for us as a potential new start up and that we were very much at the beginning of our dental practice journey.  She didn’t make me feel like I was wasting her time or apply any pressure but was simply incredibly helpful and efficient in discussing ways to help us. Needless to say I was visiting their amazing showroom just a week later.

At this initial contact we hadn’t secured funding for our project, it was still very much a vision. This didn’t matter to the Hague team, they treated us with the same respect as a fully fledged practice and gave us as much time, patience and advice as we needed.

We initially bought an ex-display dental chair and it was clear that the team are really honest, genuine people. At this stage we were very naïve and could have bought other expensive items – had Jim and Kirsty not stopped us. They advised us where and how to save money at this critical stage instead of pushing sales onto us. They know what matters to people and which aspects of a project are the most critical.  Their experience is immediately apparent.

Jim attended our site, a 2 hour drive away, before we had even secured the lease and helped us to plan the redesign. His knowledge was invaluable. He also gave us contacts for finance companies and people who could help us.

Read my more of my story below..

The team worked with our builders (not an easy task by any means as it turned out), our plumbers and electricians. They attended site and were available immediately at every stage that we needed them. Jim even has a crazy battery on his phone so that he is always contactable. At no point were we made to feel like we were being a pain (even though we probably were).

Lock down hit a couple of weeks before our install was due. Jim kept in touch the whole time and as soon as things moved again the fit continued. The lovely thing about this team is that you get a project manager, but you also know that you have Kirsty and Jim right there too. They have been proactive about supporting us with regular newsletters and advice about products – not to sell more but in fact to inform and guard against unnecessary or unproven products and panic buying.

In June, the Hague team fitted our entire dental surgery and decontamination suite and associated equipment. They even re-did our plumbing when our plumbers got it wrong!  We used their contact for flooring when ours let us down post lockdown. Whenever there were any issues or snags the team responded immediately  – with no arguments and no problem. Things will always go wrong in big projects but the way a company deals with issues is a true measure of their professionalism and customer service. Hague have been fantastic, and it’s safe to say our project wasn’t straight forward! Our dental chair was stored by Hague for 9 months – and at no point did they suggest charges or apply pressure.

We really can’t speak highly enough of this company, their knowledge, attitude and service.

We shall certainly be using them in the future and there is no question that they will be given the full rein if and when we expand. Our sincere thanks to Kirsty, Jim and the whole team.

”We really can’t speak highly enough of this company, their knowledge, attitude and service. We shall certainly be using them in the future and there is no question that they will be given the full rein if and when we expand. Our sincere thanks to Kirsty, Jim and the whole team.”
Elizabeth Graham , The Straight Tooth Company

Download our Hague Dental Project Booklet

Enter your details to get your copy of our PDF booklet featuring over 20 different dental practice projects for your inspiration.