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A huge thank you to Hague Dental Supplies for excellent support and service during the Covid-19 crisis and for supporting me through my recent dental surgery refurbishment.
In December 2019 I started planning placement of an ageing dental chair in quite a difficult room with limited space. Unfortunately I also had to replace fairly new surgery flooring which was of poor quality and was cracking.
The process started with a visit to the practice by the Hague team to see the rooms and also to take some measurements and to discuss my requirements. I was then invited to the magnificent Hague Dental Supplies Showroom in Horsham. What impressed me was the clinical layout which meant I was able to see the different dental chairs in situ. Jim Hague spent a lot of time me showing me the options and discussing the chair configurations.
As they had already done a site visit he was able to customise the new dental chair that I was planning to install. As mentioned the room is quite tight and with a fireplace jutting out and a restriction on where we could place the suction motor Jim’s experience was vital to have a chair that would not only fit but enhance the room. His idea of ceiling mounting the dental light was a game changer and the room has been transformed.
Jim’s team started in the last weeks of May. What was impressive was the number of technicians on site to remove the old dental chair and also to dismantle the two dental chairs in the other surgeries.
It was also reassuring to see the team dressed in smart uniforms, just another confirmation that the attention to detail with Hague Dental Supplies meant a quality service and final product. The builder/plumber even managed to find and solve an ongoing issue with a slow leak that I had under the one dental chair. With great difficulty he managed to repair a pipe without too much disruption.
I have replaced many dental surgery floors over the years but the quality of and skill of the flooring team was unmatched in my opinion. All the surgeries have been transformed and the quality of the flooring is excellent. Jim assessed the original floor which was fitted on a 400 year old floor and he chose the correct product to use in this situation. I have no doubt that this flooring will last for a very long time. Needless to say the end result has transformed my surgeries into luxurious treatment rooms. The patients are very impressed and the bespoke A-dec dental chair fits beautifully.
Another aspect of dealing with Hague Dental Supplies is the aftercare. The follow up is efficient and no request is too much trouble. The technicians are highly skilled and always arrive on time to solve issues. Hague Dental Supplies keeps a copy of our keys and will deal with an equipment issue at any time, 24/7. This service is unparalleled in the industry as some of the larger groups take much longer to deal with an emergency late night callouts are not available.
I know that Hague Dental Supplies will work through the night to help me with an issue. Since I have been using Hague Dental my practice owner stress levels and blood pressure have decreased as I know they will always be there to help. Thank you Jim and your team for yet another superb job during these very difficult times. I do hope that they are given the top gong wit this year’s Industry Awards.
”Since I have been using Hague Dental my practice owner stress levels and blood pressure have decreased as I know they will always be there to help.”Hugo Hagen, Highgate Dental Practice